Refund policy

You may request a return within 30 days of receiving your order.

Under EU consumer protection law, you also have the right to withdraw from your purchase within 14 days without providing a reason.

To be eligible for a return, the item must be unused, in its original condition and packaging, and accompanied by a receipt or proof of purchase.

To start a return, please contact us at info@edc-guru.com. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior authorization may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Refunds will be processed within 14 days of receiving the returned goods or proof that they have been sent back, whichever comes first.

Shipping Costs

If you cancel your order within the withdrawal period, we will refund the product price and the cost of standard delivery.

Customers are responsible for the cost of returning the item, unless the product is defective or incorrect.

Non-Returnable Items

Certain items cannot be returned, including:

• custom or personalized products

• perishable goods

• hazardous materials, flammable liquids or gases

If you are unsure whether your item is eligible for return, please contact us.

For any questions regarding returns or refunds, please contact info@edc-guru.com.